LICENSE NAME: Office 15, OfficeProPlusSubR_Subscription edition
Microsoft (R) Windows Script Host Version 5.8Ĭopyright (C) Microsoft Corporation. All rights reserved.Ĭ:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"Ĭ:\Program Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /dstatus Here's an example of the output of steps 5a through 5c: Microsoft Windows Ĭopyright (c) 2009 Microsoft Corporation. To remove a product key, type the following command and then press Enter: cscript ospp.vbs /unpkey: Look for and locate the last five characters of the installed product key. If you're running 32-bit Windows, or running 64-bit Office with 64-bit Windows: cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatusĮxamine the output. If you're running 64-bit Windows with 32-bit Office: cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\ospp.vbs" /dstatus Open a Command Prompt window, type one of the following commands, and then press Enter: To manually remove existing product keys for an Office 2013 program, follow these steps: If you previously activated an Office 2013 program on the computer, try to remove the existing product key If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?.If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.Check whether you have the appropriate license Check your software's documentation for instructions or ask your administrator to do this for you.įor more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges Step 4. If you're behind a firewall, it might have to be configured to enable access to the following:Įach firewall will have a different method for enable access to these URIs. Check whether you're behind a firewallĪre you behind a firewall? If you're not sure, ask your administrator. Type the following command, and then press Enter:.To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator. Open a Command Prompt window as an administrator.If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. Check whether you're behind a proxy serverĪre you behind a proxy server? If you're not sure, ask your administrator. Office 365: Use the Support and Recovery Assistant for Office 365 Step 2. The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365 After each step, check to see whether the issue is fixed. Follow these steps to help troubleshoot the issue. This issue might be caused by one of several circumstances. Please check your network and try again later. Activation fails and you receive one the following error messages:
This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365. For more information about this change, read this blog post.
You can try and fix it with a free tool in CleanMyMac X.ĭownload a free edition of this app (Apple-notarized version).Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. The “Your account doesn’t allow editing on a Mac” warning in Office 365 can be caused by broken or outdated permissions. One more solution: Repair Disk Permissions Empty the Trash and launch an Office application to check if you can now edit documents.Locate the following three files/folders and drag them to the Trash.In the Finder, click on the Go menu and choose Go to Folder.Launch each Office app installed on your Mac, click on the application name (eg Word) menu and choose Sign Out.If that doesn’t solve the problem, the next step is to remove those files we mentioned earlier. If you don’t see it, check that you are signed into the correct account. If you see it, you have the correct license and that’s not the problem.How to fix “Your account doesn’t allow editing on a Mac” In the end of this article, we'll explain how to reset your MS Office with CleanMyMac X. It has an Uninstaller which can also reset apps instead of completely uninstalling them. The easiest way to do that is to use CleanMyMac X. If you’re having problems with Office 365 and they’re not solved by the steps here, you can try resetting the app so that it returns to the state it was in when it was first installed.